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In which cases will Murmont not refund 100% of the product's value?  

-If the delivery address has been entered incorrectly during checkout without notifing us before delivery.

- If the product has clear signs of misuse, unjustified damage or arrives in bad condition; 

- If the product is returned without the packaging, with a damaged packaging, or with transport labels that make the packaging unusable - 50% of the product's value will be discounted.

- If the product is returned with missing parts or accessories, or if the incident description is not real.

- the product will not be refunded. Very important: No refund will be made for products returned to Murmont that are not faulty or whose incident description is not real.

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